Refund policy

Last updated: October 21, 2026

Returns

Return eligibility depends on the items in your order. Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary. Contact us to ask about return options and how to start a return.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law. Contact us before returning an item. Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase. Contact us if you have questions about whether a specific item can be returned.

Made-to-Order and Personalized Products

Many Amyverse 88 products are made specifically for each customer, including our print-on-demand T-shirts and personalized 3D-printed merchandise. We generally do not accept change-of-mind returns or exchanges for personalized or made-to-order items, except where required by applicable consumer protection laws. If your order arrives damaged, defective, misprinted, or incorrect, please contact us at amyverse88@gmail.com as soon as possible, preferably within 30 days of receiving your order. Include your order number, a description of the issue, and clear photographs when possible. This requested reporting timeframe does not limit any rights or remedies available under applicable law. We will review the issue and arrange an appropriate replacement, refund, or other remedy where applicable. This policy does not limit your statutory consumer rights. For customers in the European Union or United Kingdom, standard print-on-demand products may remain eligible for statutory cancellation rights even when produced after an order is placed. Products made to a customer's individual specifications or clearly personalized may qualify for an exemption where permitted by law.

Exchanges

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies. After you notify us that you wish to cancel, you must return the goods within 14 days. We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back. For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery. To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies. After you tell us you wish to cancel, you must return the goods to us within 14 days. We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back. For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery. To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund. If you do not see your refund within a reasonable period of time since your refund was approved, contact us. This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at amyverse88@gmail.com.